Press Releases - Xerox Canada Newsroom

Xerox and Lexmark Recognized as Sustainability Leaders in Quocirca 2025 Report

Tue, 16 Dec 2025 13:00:00 GMT

Xerox announced today it has been named a leader in Quocirca’s Sustainability Leaders 2025 report for the fourth consecutive year, underscoring its commitment to sustainability-focused workplace solutions. The company earned recognition for its robust strategy, circular economy initiatives, and data-driven services that help clients achieve their sustainability goals. Lexmark, which Xerox acquired in July 2025, was also recognized as a leader for its sustainable product design, high recycled content in devices, and advanced AI-driven lifecycle management, reinforcing its goal to be carbon neutral by 2035.

Why Xerox Stands Out

Quocirca’s analysis places Xerox as a leader for the breadth and depth of its sustainability-led offerings, which span:

Energy-efficient devices
Advanced print management software
Digital services and IT solutions
Circular economy programs

This integrated approach enables clients to reduce carbon emissions, optimize workflows to reduce paper use, and extend product lifecycles without compromising performance — capabilities that are now further strengthened by Lexmark’s integration.

“As sustainability becomes a critical factor in vendor selection, organizations are looking for partners that offer both breadth and depth in their environmental strategies,” Louella Fernandes, CEO of Quocirca, said. “The enduring leadership of Xerox, now reinforced by Lexmark’s expertise in sustainable design and lifecycle management, creates a compelling proposition for businesses seeking measurable impact and transparency in their sustainability journey.”

Key Achievements

Fourth consecutive year as a sustainability leader in Quocirca’s report.
Ambitious net zero target of 2040, ahead of most competitors that remain focused on 2050.
59% reduction in Scope 1 and 2 emissions compared to its 2016 baseline progressing toward its 2030 goals
Circularity at scale with over 45,000 devices remanufactured or refurbished over the past 4 years and 1.7 million toner cartridges remanufactured in 2024.
Devices with up to 47% post-consumer recycled (PCR) plastic, targeting 25% minimum across all new products.
10-point increase in Xerox brand perception confirmed in the accompanying Quocirca Sustainability Brand Perception Report 2025

Doubling Down on Sustainability Innovation with Lexmark

The integration of Lexmark and Xerox strengthens sustainability leadership. Lexmark brings

Deep expertise in sustainable product design
Industry-leading use of recycled materials
Advanced AI-driven Smart Refresh lifecycle management program
Evergreen remanufacturing program and CO₂mpute carbon reporting tool

Together, Xerox and Lexmark offer one of the most comprehensive sustainability-focused portfolios with complementary circular economy initiatives and analytics capabilities, helping clients achieve environmental goals while improving operational efficiency.

“Being recognized as a leader by Quocirca for the fourth consecutive year validates our commitment to sustainability as a core business priority,” said Wendi Latko, chief sustainability officer at Xerox. “With Lexmark now part of Xerox, we are uniquely positioned to combine innovation, scale and expertise to deliver solutions that help clients achieve their environmental goals.”

Quocirca’s report underscores the growing importance of sustainability in vendor selection, with 82% of organizations accelerating their sustainability plans and nearly half citing environmental credentials as a key factor in choosing a print supplier. Both Xerox and Lexmark are positioned as leaders. Together, they enable clients to meet regulatory requirements, reduce carbon footprints, and advance toward net zero with confidence.

For more information on Xerox sustainability initiatives, visit www.xerox.com/sustainability. For Lexmark, visit www.lexmark.com/sustainability.

About Xerox Holdings Corporation (NASDAQ: XRX)

Xerox has been redefining the workplace experience for over a century. As a services-led, software-enabled company, we power today’s hybrid workplace through advanced print, digital, and AI-driven technologies. In 2025, Xerox acquired Lexmark — expanding our global footprint, strengthening service capabilities, and equipping us to deliver an even broader portfolio of workplace technologies to our clients. Today, we continue our legacy of innovation to deliver client-centric, digitally driven solutions that meet the needs of a global, distributed workforce. Whether in offices, classrooms, or hospitals, we help our clients thrive in a constantly evolving business landscape.

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Xerox Transfers Stock Exchange Listing from NYSE to Nasdaq

Thu, 09 Sep 2021 10:30:00 GMT

 Xerox Holdings Corporation announced today the company will transfer its common stock listing (XRX) from the New York Stock Exchange (NYSE) to the Nasdaq Global Select Market, effective upon market open September 21. The company will continue being listed under the ticker symbol “XRX” after the transfer occurs.  

While Xerox continues to deliver workplace products and services for its network of global customers and partners, the company is leveraging its research and development capabilities to advance a variety of new technologies aimed at solving the world’s biggest challenges. Priority areas of focus include digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial internet of Things and cleantech.  

“Xerox's focus on services, software, financing and innovation indicates the direction we're taking our business for the future. We’re challenging the status quo by developing and leveraging new innovations to create solutions that address major secular challenges across industries,” said John Visentin, vice chairman and chief executive officer at Xerox. “I want to thank the NYSE, our listing exchange for the last 60 years, for its partnership.”  

“As a longstanding technology leader, Xerox is continuing to innovate and serve as a champion for its people, customers and shareholders,” said Adena Friedman, president and chief executive officer of Nasdaq. “Xerox’s listing on Nasdaq will allow them to continue creating value for all stakeholders. We’re proud to welcome them to the Nasdaq family.”   

About Xerox Holdings Corporation (NASDAQ: XRX) 
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com. 

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Xerox Announces Formation of CareAR Software Business

Thu, 02 Sep 2021 10:30:00 GMT

Xerox Holdings Corporation (NYSE: XRX) announced the formation of CareAR, A Xerox Company, which consolidates CareAR, Inc., DocuShare^® and XMPie under a single holding company named CareAR Holdings. CareAR received a $700 million post-money valuation following a $10 million equity investment from ServiceNow, the leading digital workflow company that makes work, work better for people.

CareAR will be led by Xerox President and Chief Operations Officer Steve Bandrowczak, who will expand his current role to also serve as CareAR’s Chairman, and Sam Waicberg, the original founder of CareAR, Inc., who will serve as CareAR’s President.

Now combining DocuShare's content management system, XMPie’s cross-media platform, and Xerox’s PARC Alto AI artificial intelligence engine, the expanded CareAR service experience platform will support service workforces with the visual tools and access to data that are needed to consistently deliver high quality service experiences for service employees and end-customers, all while lowering the operating costs and greenhouse gas emissions of service providers. The backbone of the new CareAR^® platform is the augmented reality technology Xerox gained through the acquisition of CareAR, Inc., announced earlier this year, which integrates with ServiceNow^® Field Service Management and allows service technicians to tap into the knowledge of more experienced technicians through live, AR assisted instruction.

CareAR’s service experience management platform is designed to be industry agnostic and integrates seamlessly with digital workflow leader ServiceNow’s platform, ensuring an end-to-end approach to work orders, cases and incidents, and delivering high quality customer outcomes and service experiences for enterprises across multiple industries. The company’s augmented reality technology is disrupting the service delivery ecosystem and addressing key sustainability and workforce challenges, including:

Empowering support workforces with the visual tools and access to data that are needed to consistently deliver high quality service experiences for service employees and end-customers, all while lowering the operating costs and greenhouse gas emissions of service providers.
Helping solve workforce talent issues – primarily associated with a retiring workforce. As the current workforce ages into retirement, service organizations will no longer be able to rely on the apprenticeship-based training that has sustained service businesses for decades. CareAR will help leverage and optimize experienced employees’ time and allow inexperienced workers to draw on a repository of knowledge curated by CareAR’s predictive AI capabilities.
Supporting service employers' sustainability and social responsibility goals. CareAR facilitates remote preventative and maintenance-based actions, thereby reducing initial and follow-on technician dispatches. Lower dispatches result in fewer truck rolls, thereby lowering carbon emissions for service organizations. And better-informed employees make for a safer workplace.

"Xerox has positioned CareAR to deliver capabilities that service-intensive industries need, with real-time instruction, visual tools and access to data at the tip of any user’s fingertips, all driven by predictive artificial intelligence,” said Xerox Vice Chairman and CEO John Visentin. “By creating a platform that is intuitive to a digitally native workforce, and with investment from ServiceNow, we believe CareAR will define and grow the Service Experience Management category, disrupting industries at a time when it’s needed most.”

“Our customers have never more urgently needed workflows that deliver greater operational efficiencies, better customer and environmental outcomes, and improved safety,” said John Ball, senior vice president of Customer Workflows at ServiceNow. “Our investment reflects our belief that CareAR has the potential to deliver world-class, enterprise-grade augmented reality. Customers using CareAR’s augmented reality to route work through ServiceNow’s leading workflow platform can better solve problems remotely, speeding resolution times and reducing the need for expensive on-site visits, which also reduces carbon emissions dramatically. Together, we’re delivering powerful enterprise service experiences for the new world of work.”

Xerox was advised by Mizuho Securities USA and Willkie Farr & Gallagher LLP in connection with the transaction.

Investor Webcast
Xerox’s senior management will host a webcast to review this announcement on Thursday, Sept. 2, 2021 at 8:30 a.m. ET. To view the webcast, visit the Presentations & Webcasts section of Xerox’s Investor Relations homepage, at https://investors.xerox.com/investors/presentations-webcasts, https://edge.media-server.com/mmc/p/he4sv8aj. The webcast will include a slide presentation that will be available on Xerox's Investor Relations website by 8:15 a.m. ET today.

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com.

About CareAR
CareAR, A Xerox Company, is the Service Experience Management (SXM) leader. We make expertise accessible instantly for users through remote, live visual augmented reality (AR) and AI interactions, instructions and insights as part of a seamless digital workflow experience. CareAR sets the benchmark for the SXM category by bridging skills gaps, accelerating knowledge transfers, providing greater operational efficiencies, and enhancing customer outcomes and safety. Learn more at CareAR.com.

About ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.

Forward-Looking Statements
This release, and other written or oral statements made from time to time by management contain “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995. The words “anticipate”, “believe”, “estimate”, “expect”, “intend”, “will”, “should”, “targeting”, “projecting”, “driving” and similar expressions, as they relate to us, our performance and/or our technology, are intended to identify forward-looking statements. These statements reflect management’s current beliefs, assumptions and expectations and are subject to a number of factors that may cause actual results to differ materially. Such factors include but are not limited to (i) whether CareAR’s service experience management platform will achieve expectations regarding customer adoption, integration with ServiceNow’s platform, and cost and carbon emission reduction, (ii) the financial performance of CareAR, including projected revenue for fiscal years 2021 and 2022, and (iii) the other the factors that are set forth in the "Risk Factors" section, the "Legal Proceedings" section, the "Management's Discussion and Analysis of Financial Condition and Results of Operations" section and other sections of Xerox Holdings Corporation’s and Xerox Corporation's combined 2020 Annual Report on Form 10-K, as well as in Xerox Holdings Corporation's and Xerox Corporation's Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with the SEC. These forward-looking statements speak only as of the date of this release or as of the date to which they refer, and Xerox assumes no obligation to update any forward-looking statements as a result of new information or future events or developments, except as required by law.

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The Xerox State and Fate of Small and Medium Business Survey

Mon, 17 May 2021 13:00:00 GMT

One year after the pandemic hit many small and medium-sized businesses hard, a new global survey shows 80 percent of these companies consider the ability to automate tasks and processes key to surviving the COVID-19 pandemic. 85 percent were more reliant than ever before on communication technologies, remote IT support, and security hardware and software.

The Xerox State and Fate of Small and Medium Business survey conducted by Morning Consult polled 1,200 business decision makers from companies with 25 to 1,000 employees in the U.S., Canada, and the U.K.

Other key findings:

82 percent say digitizing paperwork is important to their survival.
75 percent are more reliant on workflow technologies, compared with their pre-pandemic setups.
88 percent view security software and hardware that protects business information as core to their longevity, with 75 percent likely to upgrade current solutions this year.
65 percent said remote IT support was a substantial pain point – and 74 percent are likely to invest in better solutions this year.

Survey respondents were optimistic: 64 percent anticipate emerging from the pandemic stronger. 81 percent acknowledge the health crisis has made them more reliant on technology – and they clearly see that reliance continuing in order to support and secure a distributed workforce. Compared to last year, 75 percent have increased their technology budgets by an average of 34 percent.

“Small and medium businesses are the foundation of the U.S. economy and are critical for sustained economic growth,” said Joanne Collins Smee, chief commercial, SMB and channels officer at Xerox. “They need technologies designed specifically for them with local service and support experts who understand unique business needs.”

Xerox has a suite of solutions targeted at SMBs that address key technology requirements for collaboration, communication, remote IT support, security, and automation.

These include:

Xerox Content Hub is a secure creative platform for distributed employees to independently access professional document templates, customize, and print locally or use digitally.
IT Services can manage, maintain and support a hybrid IT infrastructure, ensuring that security solutions map to SMBs’ identified business risks.
Robotic process automation (RPA) deploys a bot workforce that increases productivity across key business processes such as customer billing, financial close, and accounts payable.

Xerox’s RPA solution for SMB customers puts back office processes on autopilot so SMBs can focus on higher value work. Customers choose an easy-to-deploy bot from a catalog or create a new bot tailored to a specific process. Xerox’s team handles the bot configuration, deployment, hosting, training and support.

Customers are excited about the opportunities Xerox RPA provides by automating some of their routine day-to-day processes. Deanne Anderson, owner of Creative Development, a pediatric outpatient therapeutic service recently said, “The Xerox RPA solution will free up administrative staff and myself so that we don't have to focus on data collection. This will enable us to spend more time utilizing the data to make changes and develop a bonus system for staff.”

The State and Fate of Small and Medium Business white paper is available for download here.

For more on Xerox small and medium business partnership and technologies, visit: https://www.xerox.com/en-us/small-business.

About Xerox Holdings Corporation (NYSE: XRX)
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com.

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Xerox and State of Victoria (AU) Announce Joint Venture to Solve the Global Problem of Aging Infrastructure

Mon, 10 May 2021 22:26:00 GMT

Xerox and the Victorian Government announced today they have partnered to launch Eloque, a joint venture to commercialize new technology that will remotely monitor the structural health of bridges.

The Eloque solution is an Industrial Internet of Things (IIoT) technology, using tiny fiber optic sensors attached to the bridge to accurately measure and estimate structural strain, thermal response, bending, loads, vibration, and corrosion, which are all measures of structural health. Advanced analytics are then used to evaluate the sensors’ data and deliver insights directly to the bridge owners and operators in real time, to monitor whether a bridge is being over or underutilized, has structural problems or damage that needs repair.

According to the American Society of Civil Engineers 2021 Report Card for America’s Infrastructure, in the United States alone, 42 percent of all bridges are at least 50 years old, and nearly 231,000 bridges need repair and preservation work. This problem extends across the globe. An estimated 70 percent of Australia’s bridges are more than 50 years old, around 11,000 of Germany's 25,000 rail bridges are over 100 years old, and seven percent of bridges in France are already at risk of collapse.

“Aging and deteriorating public infrastructure is a global problem. We are pioneering technology that maintains the safety of bridges, extends their useful life and positively impacts planning,” said Xerox Vice Chairman and CEO John Visentin. “Our partnership with the Victorian Government not only allows us to solve this problem for Victoria, but also rapidly expand to customers around the world facing these challenges.”

The technology was developed at Xerox’s Palo Alto Research Center (PARC) and trialed through a partnership between Xerox and VicTrack, the Victorian Government state-owned enterprise that owns all railway and tram lines in the state. PARC’s solution uses sensors and advanced analytics to monitor structural health in bridges to optimize asset life.

“This will help to detect problems earlier, reduce delays caused by road closures for manual inspections and repairs, and help to find problems more quickly and accurately in the case of bridge strikes or other unexpected events,” said Victorian Minister for Transport Infrastructure Jacinta Allan.

The Victorian Government committed $50 million to introduce the Eloque technology on priority bridges across Victoria, Australia.

This technology enables early detection and prediction of problems, allowing issues to be found before they potentially become more costly to repair and helps customers efficiently manage maintenance budgets.

“The technology has already been deployed on 7 bridges in Victoria and will be progressively deployed on priority bridges, particularly those that regularly deal with heavy loads and are at the most risk of deterioration. This is solving a major pain point for customers and allowing them to better manage their assets,” said VicTrack Chief Executive Campbell A. Rose AM, who has taken the role of CEO of Eloque to support the company through its early establishment.

“While our initial focus will be rail and road bridges, Eloque’s technology is versatile and we plan to adapt it for use on other critical structures in the future,” said Ersin Uzun, general manager of IoT for Xerox and Board Member of Eloque. “We are already looking to expand the technology to tunnels, ports, multi-story parking garages and other critical infrastructure assets.”

Xerox is the majority owner of Eloque, and this is part of its strategy for broad entry into the IoT market with new industrial offerings. Last year Xerox also announced that PARC is working with the United States’ Defense Advanced Research Projects Agency (DARPA) for the development of a technology that can enable large scale monitoring of seas under the Ocean of Things program.

About Xerox Holdings Corporation (NYSE: XRX)
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com.

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Xerox Acquires Groupe CT, Expanding North America Reach in SMB Market

Mon, 26 Apr 2021 16:00:00 GMT

Xerox has acquired Groupe CT, a leading independent document management provider in Eastern Canada.

"We're continuing to grow our presence in the North America small and midsize business (SMB) market," said Mike Feldman, president of Americas Operations and Global Document Services, Xerox. "With Groupe CT's document management services expertise and leadership combined with our portfolio of workplace solutions, we're well placed to serve SMBs focused on accelerating a digital transformation roadmap."

This is the second acquisition targeting the Canadian SMB market in the last year. In March 2020, Xerox announced the purchase of Digitex, the largest independent services, software, and technology provider in Western Canada.

"SMBs play a crucial role in Canada's economy. We are committed to helping Canadian SMBs survive and thrive in the current climate and beyond," said Martin Bachant, president, Canadian Operations, Xerox. "They need tailored solutions and to work with local market experts such as Groupe CT and Digitex, who understand their requirements and can support their growth."

"Our ambition is to provide the latest innovation and technologies to help Canadian businesses work smart," said Tomy Bélanger, president, Groupe CT. "Together with Xerox, we're in pole position to offer secure and sustainable solutions that support a dispersed and hybrid workforce."

Terms of the transaction were not disclosed.

About Xerox
Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

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Xerox to Expand Board

Thu, 04 Mar 2021 15:52:00 GMT

Xerox Holdings Corporation (NYSE: XRX), a global workplace technology company, announced the addition of Nichelle Maynard-Elliott and Margarita Paláu-Hernández to the slate of nominees to be elected to its board of directors at its annual shareholders meeting on May 20, 2021. The additions will bring the total number of directors to nine.

“Xerox strives to mirror the markets we serve and that extends to our business leaders and board of directors,” said Xerox Vice Chairman and CEO John Visentin. “Nichelle’s experience evaluating and negotiating complex transactions as a principal and Margarita’s experience starting, scaling and investing in new businesses will support Xerox’s growth strategy. We look forward to benefitting from the knowledge and insights they’ll bring to our company.”

Maynard-Elliott spent more than 25 years as a corporate dealmaker, sourcing, structuring and executing acquisitions, joint ventures and strategic partnerships, most recently for Praxair, Inc., one of the world’s largest industrial gas companies, where she helped lead the company to its $90 billion merger with Linde PLC in 2019. She also serves on the board of directors of Element Solutions, a global diversified specialty chemicals company.

“Xerox is a global brand best known for inventions that change how people work,” said Maynard-Elliott. “Having gotten to know the Xerox team over the last year, I am excited to join the board and contribute to its mission of creating value for all Xerox stakeholders.”

Margarita Paláu-Hernández is a pioneer in several fields including Spanish media, business and real estate, having founded and managed multiple domestic and international companies. From 2018 to 2019, Paláu-Hernández served as U.S. Representative to the United Nations General Assembly, with the personal rank of Ambassador. She also serves on the board of directors of each of Herbalife Nutrition, a global nutrition company, Conduent Incorporated, a global technology-led business processing services company, and Occidental Petroleum, a global oil and gas exploration and production company.

“Xerox and its leaders are taking bold steps to redefine this important company and how it serves global customers,” said Paláu-Hernández. “I am delighted to have the opportunity to utilize my experience to help accelerate Xerox’s transformation.”

Xerox also announced that, pursuant to its Nomination and Standstill Agreement with Carl C. Icahn and certain of his affiliates, James L. Nelson, chief executive officer of Global Net Lease, Inc., and Steven D. Miller, portfolio manager of Icahn Capital LP, will replace Jonathan Christodoro and Nicholas Graziano, respectively, on the slate of nominees to be elected to its board of directors at its annual shareholders meeting on May 20, 2021.

About Xerox
Xerox Holdings Corporation makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

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Xerox Canada Named as one of Greater Toronto’s Top Employers (2021)

Fri, 04 Dec 2020 14:00:00 GMT

Xerox Canada is excited to announce it has been named as one of Greater Toronto's Top Employers for 2021 by Mediacorp Canada Inc. the country's largest publisher of quality employment periodicals.

Xerox Reveals Suite of Production Print Innovations to Address Industry Demand

Wed, 18 Nov 2020 20:00:00 GMT

Xerox (NYSE: XRX) announced a suite of production print innovations including new presses, technology enhancements for existing printers as well as artificial intelligence and automation features that aid speed and productivity.

At a virtual event attended by partners and clients around the world, Xerox unveiled the following innovations:

A Color Accelerator module for Baltoro, expanding inkjet applications and adding ink-saving automation
Addition of fluorescent pink to the Iridesse Production Press, enhancing its metallics, white and clear color palette
Three new printers capable of higher volumes, more media and extended color options in the VersaLink and Versant family
Two Xerox Nuvera print speed upgrades that best competition
AI-enabled media manager software that enables high-quality images with minimal set-up and staff time
Automated workflow updates to seamlessly print embellishments with FreeFlow Core 6.0

As the leader in the production color market, Xerox is committed to helping customers expand their business, enhance productivity with new technology and protect their existing investments with new tools and features.

Digital print enhancements increase profitability, delivering higher margins and allowing print customers to expand into new areas. According to Keypoint Intelligence, digital print enhancement is expected to generate $25 billion a year and can increase a printers’ profit by 50 to 400 percent. By making it easier, customizable and faster to produce these pages, Xerox technology provides multiple entry options for customers to expand their business and increase profit.

“Print enhancement is the fastest-growing segment in print and Xerox offers the broadest set of solutions to help clients expand their business here,” said Tracey Koziol, senior vice president of Global Offerings, Xerox. “The new technology and features we are launching expand the capabilities and profit potential of existing devices while introducing new presses that respond to demand for higher volume and extended media and color palettes. There’s a reason Xerox remains top in the production print market.”

Xerox Color Accelerator for Baltoro

The Xerox Baltoro™ High Fusion Inkjet Press platform, No. 1 in the B3 cut-sheet inkjet market, now has a field-upgradable module that expands its range. The Xerox Color Accelerator for Xerox Baltoro HF Inkjet Press enables increased print quality, expanded media options and automation to make inkjet printing viable for lucrative applications such as direct mail, postcards and catalogs. With intelligent automation, Baltoro uses 50% less ink than competitor presses to purge inkjet heads, increasing uptime and productivity while delivering consistent, reliable quality.

Introduced last year, Baltoro is redefining the inkjet market. At a fraction of the size, weight and power consumption of competitor presses, Baltoro offers a lower total cost of ownership (TCO) while being the only scalable, customizable platform in its class.

Fluorescent Pink for Iridesse

Xerox has the broadest color capability and Beyond CMYK offerings across any portfolio. No one offers the range of colors, embellishments, mixed metallics, extended gamut, media options and single-pass digital enhancement technology as Xerox.

The Xerox Iridesse^® Production Press is adding fluorescent pink specialty dry ink option to its existing Beyond CMYK palette of gold, silver, white and clear. These embellishments allow print providers to differentiate and offer their clients eye-popping designs and enhancements.

New VersaLink Graphic Arts Printer

The newest addition to our VersaLink family is the Xerox VersaLink^® C8000W, the most affordable entry point into the embellishment market. Using white toner as a base on dark and colored stocks, its cyan, magenta and yellow toners make images pop for applications such as menus, envelopes, window clings, decals and labels. A small footprint device, the C8000W offers clarity and quality that stands out over the typical four-color print.

Two New Versants

Xerox is expanding its Versant family of presses with two new machines that support wider media options and add automation features that reduce staffing needs and set-up time.

The Xerox Versant^® 280 Press, a mid-production press, provides added value with thicker stock media options (400 GSM) for applications such as business cards. With the All Stocks at Rated Speed (ASRS) option, the Versant 280 is faster than any competitor in printing heavy stocks. Customers can print a million specialty colors using an Adaptive CMYK+ kit that leverages white, gold, silver, clear and fluorescents, unique to Xerox in this class of products.

The Xerox Versant 4100 Press, handles higher volumes and heavier production loads than the Versant 280, bringing more jobs in-house by reducing set-up time and printing on more media types than any competitor press. The 4100 also handles thicker paper stocks, up to 400 GSM. Automated stock management saves time and reduces human error.

Faster Xerox Nuveras

The Xerox Nuvera^® family is built for high production environments with our customers making more than 35 billion prints last year. The Xerox Nuvera 157 MX Production System and Xerox Nuvera MX Perfecting Production System monochrome production presses have upgraded the magnetic ink character recognition (MICR) print speeds to exceed any competitive press. MICR, the line of numbers that allows certain computers to read and process information, is key for processing bank, payroll and government checks with tested and trusted Xerox Nuvera security.

Technology-Driven Efficiencies

AI-enabled media manager software. PredictPrint Media Manager Software is included with the new Versant 4100 and can be added to Iridesse. By using artificial intelligence, the software automatically identifies the media being used and provides the correct press settings. Users simply scan a barcode, place the paper in a tray, and use the set-up wizard to walk through optimizing the system for that application.

FreeFlow^® Core 6.0 automates the process of preparing a file to print and now includes the application of Beyond CMYK enhancements. FreeFlow Core uses pre-built workflows to seamlessly apply embellishments such as gold, silver, white, clear and fluorescents without changing the source file.

“These new products and features represent the sweet spot of technology, where end-to-end solutions support our customers need to differentiate and expand their businesses in any economic environment,” said Marybeth Gilbert, vice president and general manager, Production Business, Xerox. “Our customers know they can count on Xerox innovation in response to their business needs.”

Availability:

Xerox Color Accelerator for Xerox Baltoro HF Inkjet Press - Current Baltoro customers will be able to order Color Accelerator beginning in 2021. New Baltoro customers will be able to place orders for Color Accelerator starting December 15 with installs expected to begin in Q1 2021.
The VersaLink C8000W is available immediately worldwide.
The Xerox Nuvera 157 MX Production System and Xerox Nuvera 314 MX Perfecting Production System - order taking and availability December 1, 2020.
The Xerox Versant 280 is available now based upon channel and geography.
The Xerox Versant 4100 with PredictPrint Media Manager Software is available now based upon channel and geography.
Iridesse pink specialty dry ink option and the PredictPrint Media Manager Software option are available for order taking December 1, 2020 and availability beginning March 1, 2021.
The XLS Automatic Feeding Kit option for Iridesse is available immediately worldwide.

About Xerox
Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

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Xerox Highlights COVID-19, Diversity and Climate Change Efforts in 2020 Corporate Social Responsibility Report

Wed, 21 Oct 2020 21:22:00 GMT

Xerox Holdings Corporation (NYSE: XRX) has published its 2020 Global Corporate Social Responsibility Report detailing data, accomplishments and goals relating to its work regarding the environment, society and governance.

Xerox Won a Six Year Agreement with Government of Canada to Transform Print Infrastructure

Tue, 06 Oct 2020 13:17:00 GMT

The Government of Canada has selected Xerox Canada Ltd. as one of three vendors to optimize and transform its print infrastructure nationwide.

Xerox Future of Work Survey Reveals 82% of Employees Expected to Return to the Office

Mon, 15 Jun 2020 12:00:00 GMT

A new global business survey commissioned by Xerox Holdings Corporation (NYSE: XRX) shows an estimated 82% of the workforce in respondents’ organizations will have returned to the workplace in 12-18 months’ time, on average. In preparation for a return, companies are investing in new resources to support a hybrid remote / in-office workforce, with 56% increasing technology budgets and 34% planning to speed their digital transformation as a result of COVID-19.

The Xerox Future of Work Survey, conducted by the independent research firm Vanson Bourne, polled 600 IT decision makers including senior C-level professionals from the U.S., Canada, the U.K., Germany and France, whose organizations have at least 500 employees. Respondents reported challenges caused by the sudden transition to remote work, with 72% citing they were not fully prepared from a technology perspective. In addition to technology (29%), the biggest pain points during the required work from home period were communication breakdown across teams/employees (26%) and maintaining focus (25%).

“While there is no doubt the COVID-19 pandemic has changed the way we work, our research found that over time many companies plan to have most employees back in an office environment. This could be for a variety of reasons, including communication, speed of decision-making and talent development,” said Steve Bandrowczak, Xerox president and chief operations officer. “At the same time, the sudden shutdown and ongoing hybrid work environment has exposed technology gaps that require new or additional investment in the coming months.”

Key survey findings and Xerox takeaways include:

Businesses plan to return most employees to the office, though expanded remote work policies are here to stay.
Prior to work from home requirements being imposed, 33% of respondents said network/data security and privacy was their biggest concern with a remote workforce; 24% cited employee productivity followed by 16% citing technology infrastructure. These concerns, coupled with the belief held by 95% of respondents that in-person communication is important for personal development and assessing talent, indicate widespread remote work will not replace more traditional workspaces.

However, now that businesses are more comfortable with remote work, attitudes and policies of C-suite leaders and IT decision makers are shifting. Among the countries polled, the U.S. is the most likely to have an increase in confidence in remote working (86%), followed by the U.K. (80%), Germany (80%), Canada (77%), and France (75%). Furthermore, 58% plan to change their work from home policy within the next year, highlighting the need for companies to support a hybrid workforce.

Our takeaway: Employees may not be going back to the office all at once — or even in the same capacity as before — but the need for organizations to support a hybrid workforce is here for the foreseeable future.
Sudden stay-at-home orders quickly revealed technology gaps.
The rapid transition to remote work was difficult for most businesses, with only 28% saying they were fully prepared and 29% citing technology as their biggest pain point. Among the specific countries polled, France was the least likely to be fully prepared for the sudden transition to remote work, while the U.S. was the most likely to be fully prepared. With regards to technology specifically, respondents said their top challenges were remote IT support (35%), inadequate workflow solutions (27%), lack of communications and collaboration tools (22%) and lack of cloud-based solutions (10%). 85% of business leaders also missed the accessibility and ease of use of their office printers, with U.S. respondents missing them the most (93%) followed by Germany (92%) and France (91%).

Our takeaway: To mitigate against future disruptions, such as the rapid transition to remote work resulting from COVID-19, companies will look to invest in new technologies and seek added capability from existing tools to accelerate their processes digital transformation.
Technology purchasing priorities are shifting to better support employees.
As a result of technology gaps uncovered by having a mostly remote workforce, 70% of IT decision makers globally are reevaluating their budget spend, with companies increasing investment in remote technology resources (55%) or a hybrid of remote and in-office resources (40%). The pandemic also has businesses prioritizing investments in cloud-based software (65%), remote IT (63%) support and collaboration software (52%).

Hardware such as laptops and printers were another important consideration, especially for companies based in France, with 22% of respondents citing it as the most important need when it comes to technology, productivity and their overall work experience.

Our Takeaway: COVID-19 is feeding digital transformation plans and companies are placing a renewed focus on meeting employees’ needs with both hardware and software.

For more information, visit www.Xerox.com/MakeNowWork.

Methodology
The survey of 600 respondents located in the U.S., Canada, U.K., Germany and France was conducted by independent research firm Vanson Bourne in May 2020. Respondents included IT decision makers (including senior C-level professionals), all from organizations with at least 500 employees across a range of sectors, including business and professional services, retail, health care, financial services, and travel and hospitality.

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Xerox to Manufacture Hospital-Grade Sanitizer

Tue, 21 Apr 2020 13:00:00 GMT

Xerox Holdings Corporation (NYSE: XRX) is leveraging its manufacturing capabilities and in-house materials expertise to produce approximately 140,000 gallons of hand sanitizer by June 2020, an initiative focused on helping to save lives during the current global health crisis.

First deliveries are expected by end of month – just a few weeks from concept to market. Xerox will produce the sanitizer at its facilities in Toronto and near Rochester, N.Y., distributing the product to resellers who are approved vendors to frontline healthcare organizations.

“This is a time for every company, every person, to look at what they can do to help society,” said John Visentin, vice chairman and chief executive of Xerox. “Essentials like hand sanitizer will continue to be in high demand. The team moved fast, figured out how to get over the hurdles and are starting to deliver product – all in under a month.”

This initiative follows Xerox’s announcement earlier this month that it is partnering with Vortran Medical Technology to speed and scale production of the GO2Vent ventilator and related Airway Pressure Monitor (APM-Plus) for hospitals and emergency response units fighting the battle against COVID-19.

The company plans to make hand sanitizer for as long as there is a demand. To learn more about Xerox’s response to COVID-19, visit https://www.xerox.com/en-us/about/covid-19.

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Xerox Acquires Digitex Canada, Grows Presence in North America SMB Market

Fri, 06 Mar 2020 17:00:00 GMT

Xerox has acquired Digitex Canada, the largest independent services, software and technology provider in Western Canada.

"We're expanding our footprint in the fast-growing North America small and midsize business market (SMB) with our acquisition of Digitex Canada," said Mike Feldman, president of Americas Operations, Xerox. "With Digitex Canada's geographical presence, strong SMB customer base, and technology and services expertise, we are well placed to bring our growing portfolio of workplace technology solutions to new customers seeking a modern work experience."

Terms of the transaction were not disclosed.

"Our aim is to provide innovative offerings and unparalleled customer service," said Hugh Porter, CEO and president, Digitex Canada. "Joining Xerox gives our customers access to the industry's most comprehensive portfolio that supports their digital transformation requirements and ensures a secure and sustainable experience."

About Xerox
Xerox Holdings Corporation makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

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Martin Bachant Named President of Xerox Canada Ltd.

Thu, 10 Oct 2019 19:00:00 GMT

Xerox Corporation announced today the appointment of Martin Bachant as president of Xerox Canada Ltd. He will report to Mike Feldman, president of Americas Operations for Xerox.

“Martin has a track record of leading high-performing sales operations and driving value for both clients and Xerox. His breadth of experience will be essential for building more effective and efficient ways to serve our clients and grow our market leadership in Canada,” said Feldman.

Bachant is responsible for Canada’s go-to-market strategy, operations, sales and delivery of document technology, solutions and services for small, medium, large enterprise, graphic communications, and public sector clients across all business channels.

Prior to his appointment, Bachant was senior vice president of Xerox’s Canadian sales operations, responsible for the overall technology and services growth strategy, national business development and strategic investments. Before that, he held roles of increasing responsibility including the role of vice president and general manager of eastern regional operations and Québec.

“In my 30 years with the company, there has never been a more exciting time at Xerox. We are repositioning the business for long-term growth and success, focusing on adding value to our clients with our expanded portfolio of software and services. I am honored to lead our Canadian organization at this pivotal point in Xerox’s history,” said Bachant.

About Xerox
In the era of intelligent work, we’re not just thinking about the future, we’re making it. Xerox Corporation is a technology leader focused on the intersection of digital and physical. We use automation and next-generation personalization to redefine productivity, drive growth and make the world more secure. Every day, our innovative technologies and intelligent work solutions—Powered by Xerox^®—help people communicate and work better. Discover more at www.xerox.com and follow us on Twitter at @Xerox.

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Xerox unveils enhancements to iGen 5, making it the most versatile digital color production, cut-sheet press

Tue, 24 Sep 2019 13:00:00 GMT

Xerox announces two new optional capabilities for the iGen^® 5: the extra-long sheet (XLS) and Fluorescent Yellow Dry Ink.

“These enhancements are designed to increase the versatility, productivity and scalability of our clients’ existing investment in the Xerox iGen 5. Coupled together, they make the iGen 5 the most versatile digital color production, cut-sheet press available in the market today,” said Tracey Koziol, senior vice president of Global Offerings, Xerox.

The iGen 5 XLS enables up to a 35-inch sheet size, prints at rated speed and has production feeding and stacking. With extra-long capabilities, printers can deliver more pieces per sheet, increasing application productivity of the iGen 5 by up to 25 percent. Print providers can increase the versatility of the iGen 5 by targeting additional applications such as 4-panel brochures, book covers, banners, large-format clings, panoramic artwork and multi-up printing.

Printers also now have the option to utilize the iGen 5’s fifth print station to run Fluorescent Yellow Dry Ink in addition to orange, green and blue gamut extension colors as well as white and clear.

“The way colors are printed continues to evolve as toner technology becomes increasingly more sophisticated. As a pioneer in toner and color technology, Xerox has spearheaded developing new capabilities that allow printers to push past the boundaries of commodity print, without sacrificing productivity or quality. The Fluorescent Yellow Dry Ink for the iGen 5 is another example of this,” Koziol added.

Expanding the press’ color capabilities enables print providers to offer a distinct selection of spot and flood effects, photo and color enhancements and watermarks. Specially formulated to glow under UV light, this ink also provides optionality for high-value jobs such as Environmental Health and Safety (EH&S) caution and safety signage, book covers, dust jackets, folding cartons, direct mailers and collaterals. When running specialty effects, Xerox FreeFlow^® Core batches jobs by Specialty Dry Ink, ensuring the flow of work is seamless.

These new enhancements earned Xerox two ‘RED HOT Technology’ awards from the Association for Print Technologies. Collectively, Xerox earned seven awards this year, and Xerox RED HOT technologies will be on display at PRINT 19 at booth #1510 in Chicago from Oct. 3-5.

The iGen 5 XLS and Fluorescent Yellow Dry Ink will be available for order taking starting on Oct. 3 in the Americas and in the fourth-quarter of 2019 for the other regions served by Xerox.

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Xerox Launches Suite of Compact Multifunction Printers with WiFi Direct and Mobile Printing

Thu, 25 Jul 2019 12:05:00 GMT

Xerox (NYSE: XRX) announces a new series of three affordable print devices designed to enhance small office mobility, without compromising image quality, security or the user experience. Comprised of the Xerox B210 printer, and B205 and B215 multifunction printers, the devices offer high-speed wireless connectivity, allowing users to print anywhere, at any time.

Each device features WiFi Direct technology that enables wireless printing without a router and mobile print functionality with Apple AirPrint, Google Cloud Print, Mopria and Android support. The series reaches print speeds of up to 31 ppm, while delivering high-resolution 1200 x 1200 dpi enhanced image quality.

Taking cues from the Xerox VersaLink^® and AltaLink^® series, the B215 also features a 3.5-inch touchscreen, giving users a smartphone-like experience.

“Small businesses and those working from home have the same desires for ease of use, functionality, capacity and productivity as those in larger offices. This series of lightweight, compact printers provides those capabilities at the right price,” said Terry Antinora, vice president and general manager of Workplace Solutions, Xerox.

These products are available across Europe, Middle East and Africa (EMEA) now and in the U.S., Canada and Latin America on August 6.

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Xerox Advances Inkjet Technology with Baltoro HF Inkjet Press

Wed, 26 Jun 2019 17:15:00 GMT

Xerox (NYSE: XRX) announces the Xerox Baltoro™ HF Inkjet Press, a cut-sheet production press that enables clients to print high-volume, transactional work and high-quality direct mail and catalogs on a single press with superior image quality and productivity. The Baltoro HF is Xerox’s first product using this platform.

“We engineered the Baltoro HF by leveraging the best of our iGen^® and High Fusion inkjet technologies. The result is a breakthrough platform that expands into the commercial print environment and supports high-quality production with economics similar to offset printing,” said Tracey Koziol, senior vice president of Global Offerings, Xerox. “Designing and manufacturing the Baltoro HF from the frame to the engine gives us a greater ability to continuously advance the platform at a faster clip.”

With innovation at its core, the Baltoro HF is the only press in the entry-level class to use automated intelligence to optimize and maintain color and image quality as well as self-correct in real-time. The press’ automated intelligence, along with its High Fusion ink and Xerox High Fusion W-Series Inkjet Heads, delivers true high definition 1200 x 1200 dpi image quality without the need to condition media with priming solutions or precoats. Eliminating the priming solution reduces press size, power consumption and total cost of ownership while increasing productivity.

The Baltoro HF also offers additional time-saving advantages. Its speed, paired with having the widest print area in its class, enables the press to increase client productivity by more than 115 percent. On the front end, Xerox FreeFlow^® Core

automates the time-consuming prepress work, while Xerox FreeFlow Print Server allows clients to add new jobs while the press is running.

The Baltoro HF is now available for order taking in countries served by Xerox with the intent of making the press available to the global market. To learn more about its specifications and capabilities, a webcast will be held Tuesday, July 2, 2019 from 10 a.m. - 11 a.m. ET.

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Books, Bills and Direct Mail Printing Now More Productive and Profitable with the Xerox Brenva HD Production Press

Mon, 17 Sep 2018 17:08:00 GMT

With the demand for color inkjet pages expected to grow more than five-fold through 2022¹, print providers need more productivity and flexibility from their inkjet devices to capture that growth. To respond to the demand, Xerox has increased output capacity for the Xerox Brenva^® HD Production Press by more than 50 percent, expanded stock choices and added a roll feed capability for continuous operation.

Productivity Boost
With the new duplex speed kit, Brenva HD’s output speed increases from 182 to up to 275 pages per minute, allowing print providers to take advantage of the inkjet value proposition, high quality and high output for key application areas.

“Print speed, workflow efficiency and production costs are among the top decision drivers for print providers considering inkjet,” said Marco Boer, vice president, IT Strategies. “The Brenva HD speed upgrade means print providers can get more valuable jobs out the door faster, especially in key application growth areas such as transactional and direct mail.”

Brenva HD’s increased output also creates new ways to print more jobs faster. The new kit increases productivity by speeding up duplex (two-sided) printing, which is essential for books and manuals, as well as many transactional jobs. Depending on the sheet size used, print providers can now achieve up to 300 letter size impressions per minute with the Brenva HD.

Production Flexibility
Working with technology partner, Tecnau, Xerox now offers the Tecnau SheetFeeder™ BV roll feed system for up to nine hours of non-stop cut sheet paper feeding. Brenva HD is the first sheet-fed inkjet press to offer a roll feed option, enabling print shops to produce longer run jobs without frequent paper tray restocking.

The book, transactional and direct mail segments are all expected to have double digit compound annual growth rates in production inkjet pages by 2022¹. With Brenva HD’s increased output and new roll feed capabilities, print providers can grow profitability by reducing run costs and increasing capacity.

More Applications, More Profit
To give print providers even more opportunities to produce new applications, Brenva HD can now print on heavier weight stocks up to 270 gsm. A wider range of applications such as postcards, ID cards, and other jobs that utilize thicker, heavier media can now be produced quickly and efficiently on the Brenva HD.

“We’re continually looking for ways to drive new business efficiencies and opportunities for our customers, and our upgrades for Brenva HD were designed with those key elements in mind,” said Ragni Mehta, vice president and general manager, Cut Sheet Business, Xerox. “Our customers can now focus on maximizing their business potential and growing revenue by taking on more print jobs, regardless of run length.”

The Brenva HD Production Press with the duplex speed kit and Tecnau SheetFeeder BV roll feed system will be on display at Xerox booth #1621 at Print 18.

Availability
The Brenva HD speed kit will be available for order taking beginning September 17. The kit will be available for both new equipment and as an upgrade to existing machines.

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¹ IT Strategies’ The Production Cut-Sheet Inkjet Market, July 2018

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Xerox Delivers More Marketing Might to Channel Partners

Thu, 16 Aug 2018 13:53:00 GMT

Xerox’s newest marketing resources offer channel partners more clout when it comes to generating leads and spurring sales. The latest enhancements are easy to use and built for success – reinforcing Xerox’s commitment to deliver value-added benefits to its channel partner community.

By using these marketing assets, partners can build their operations by promoting Xerox’s award-winning Managed Print Services (MPS) and its ConnectKey^®-enabled workplace assistants. Offerings are found on the re-designed Xerox Partner Portal with a simple and fast user experience. Optimized for mobile access with added functionality and an improved online experience, partners can obtain marketing information, event planning templates and intel on Xerox’s products, services and support in just a few clicks.

Tools for Growth

Channel partners can maximize customer engagements and close more deals by using Xerox’s marketing expertise and brand power, including:

Turn-key resources – new customer touch points include self-serve, multi-piece demand generation campaigns, HTML emails and newsletters, co-marketing brochures, videos, eBooks, infographics and proposals.
Social media syndication – curated and drafted posts are provided for channel partners to share on Twitter, Facebook and LinkedIn. This augments partners’ existing social media strategy with an ongoing flow of engaging content.
Redesigned partner badges – new badging options drive brand awareness and highlight the relationship between partners and Xerox. Badging can be showcased via window slicks and on apparel, collateral and signage.
New co-branding guidelines – partners can creatively leverage the strength of the Xerox brand while ensuring quality results and copyright and trademark requirements.

All-in-One Event Kit Drives Impactful Customer Engagements

The new Partner Event Marketing Toolkit, available to accredited Xerox MPS Channel Partners, offers all the essentials needed for hosting on-site customer events. With materials designed to help partners grow their business by promoting Xerox’s services and technology, the kit includes co-branded assets such as invitation templates, presentations, social media content and videos.

The strength of the kit is the one-two punch partners have when selling the power of Xerox’s MPS and ConnectKey-enabled workplace assistants – a business-building benefit that addresses customer pain points such as security, mobility, automation, cost management and employee productivity.

“We believe in customer-facing engagements but limitations on time and resources can make it challenging to capture the full scope of Xerox’s services and technology portfolio,” said Rick Lingon, vice president of sales and marketing, Virginia Business Systems. “The toolkit will help us deliver even stronger customer experiences to drive new and recurring sources of revenue.”

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