Xerox News in Business Process Outsourcing

Feature Story: Xerox partner Choice Administrators details key health reform milestones in 2012

2012-01-24T09:15:00-08:00

Xerox's partner Choice Administrators details key health reform milestones in 2012.

Xerox Makes Public Transit Easier in Philadelphia

2012-01-24T05:05:00-08:00

Riding on any Southeastern Pennsylvania Transportation Authority (SEPTA) vehicle soon won’t require passes, farecards, tokens or cash. As part of a $122.2 million contract with ACS, A Xerox Company (NYSE: XRX), passengers will instead be able to digitally pay their fare with a quick tap or wave of their “contactless” credit or debit card or even their smartphone.

Xerox Survey Finds Public Supports School Bus Cameras

2012-01-19T05:05:00-08:00

A national online survey conducted for ACS, A Xerox Company (NYSE: XRX), by Harris Interactive shows that the majority of those surveyed are concerned enough about vehicles illegally passing stopped school buses that they support measures to use cameras to ticket offenders.

Feature Story: The Breakaway Group, A Xerox Company, discusses ICD-10 change in healthcare

2012-01-11T12:30:00-08:00

The next big change in healthcare is ICD-10: Heather Haugen from the Breakaway Group discusses what healthcare CIOs think.

ACS, A Xerox Company, Modernizes the Way Physicians Share Patient Information

2012-01-05T05:05:00-08:00

State of Iowa turns to ACS, A Xerox Company (NYSE: XRX), to implement and manage its health information exchange – a system that allows electronic medical data even from small rural practices to be securely shared between healthcare providers.

ACS' Creative Solutions help Governments Stretch Budget Dollars

2011-12-14T02:50:00-08:00

ACS provides services to more than 1,700 government agencies in all 50 states and around the world with solutions that show immediate results and can transform citizen service.

ACS, A Xerox Company, Helps Connecticut Better Access Criminal Records

2011-11-30T07:05:00-08:00

ACS, A Xerox Company (NYSE: XRX), will build a criminal justice information sharing system for the state of Connecticut designed to improve public safety and drive down costs.

ACS, A Xerox Company, Acquires The Breakaway Group

2011-11-29T05:05:00-08:00

ACS, A Xerox Company, (NYSE: XRX) today announced its acquisition of The Breakaway Group, adding a new cloud-based service to help healthcare professionals accelerate their adoption of Electronic Medical Records (EMR).

British Airways Partners with Xerox for Enterprise Print Services to Cut Costs

2011-11-17T03:00:00-08:00

Global airline British Airways aims to further reduce its digital printing, scanning and mailing costs by using Xerox Corporation (NYSE: XRX) to manage its mailroom and reprographics operations.

Xerox Survey Shows Marketers Should Personalize Messages

2011-11-16T05:05:00-08:00

How will holiday shoppers find the best prices or the most unique gifts? Will they flip through a circular, find it online, through email, or browse store floors? As the holiday shopping season kicks into gear, companies that demonstrate an understanding of customers’ preferences are likely to pique more interest. According to a recent telephone survey conducted among 1,001 U.S. adults for Xerox Corporation (NYSE: XRX) by Harris Interactive, there’s an opportunity for marketers to conquer information overload by personalizing the messages they send.

Feature Story: Developing and Implementing 1:1 Cross-Media Campaigns

2011-11-16T05:00:00-08:00

By Judy Berlin, Director of Worldwide Marketing, XMPie, A Xerox Company Now is the right time to capitalize on the growing multi-channel communication trend to engage audiences on a whole new level. But it’s important that marketers... <img src="http://news.xerox.com/rss.ashx?id=684187" height="1" width="1" />

Xerox HR Experts Say Improve Communication on Health Benefits for Lasting Results

2011-11-15T07:05:00-08:00

HR experts at Xerox Corporation (NYSE: XRX) say engaging employees throughout the year, but particularly during the open enrollment season, is essential for keeping employees happy and productive. Employees who don’t feel their employer understands their needs can be costly – according to Gallup, the cost of disengaged workers is estimated to be more than $300 billion annually in lost productivity for U.S. businesses.

New Surveys Reveal Consumers Taking Charge of their Healthcare Costs with HSAs

2011-11-10T05:05:00-08:00

The “2011 Employer and Account Holder Surveys,” commissioned by ACS, A Xerox Company (NYSE: XRX), and conducted by Buck Consultants, show a majority of small employers (77 percent) believe that High Deductible Health Plans with an HSA are key in controlling health care costs.

Xerox Helps LA Drivers Find a Parking Spot

2011-10-27T04:05:00-08:00

Finding a parking space in downtown Los Angeles will be a lot easier for drivers beginning in spring 2012. The city is teaming up with ACS, A Xerox Company (NYSE: XRX), to create a new pricing system that is part of a parking strategy designed to relieve traffic congestion, reduce air pollution, and improve the efficiency of downtown LA’s transit operations.

Employers Plan for Lean 2012 Pay Increases, According to Buck Consultants

2011-10-20T04:05:00-08:00

Workers can expect modest pay raises averaging 2.8 percent next year, compared to 2.7 percent in 2011 and 2.9 percent in 2010, according to a survey released today by Buck Consultants, A Xerox Company (NYSE: XRX).

ACS Software Helps Hospitals Make Better Medical Decisions

2011-10-18T06:00:00-08:00

Software solutions from ACS, A Xerox Company (NYSE: XRX), are helping more than 1,500 health care providers make better use of the data they amass on a daily basis – from identifying and treating chronic disease, to eliminating a patient’s return trip to the hospital, to predicting and preventing medical complications.

ACS, A Xerox Company, Positioned as a Leader in 2011 Global Finance and Accounting Report

2011-10-17T06:05:00-08:00

ACS, A Xerox Company (NYSE: XRX), has been placed by Gartner, Inc. in the Leaders Quadrant of the 2011 Magic Quadrant for Comprehensive Finance and Accounting Business Process Outsourcing, Global.

ACS, A Xerox Company, Helps the VA Move to Paperless Claims System

2011-10-12T06:00:00-08:00

ACS, A Xerox Company (NYSE: XRX), will help the Department of Veterans Affairs make it easier and faster for veterans to file disability claims and receive benefits.

ACS, A Xerox Company, Ticketing Systems Make Public Transit Faster Globally

2011-10-12T03:05:00-08:00

Abu Dhabi, Casablanca and Mexico City are turning to ACS, A Xerox Company (NYSE: XRX), to make their public transit payment systems more efficient and convenient for millions of riders.

Xerox Helps Lenders Like Radius Financial Group Inc. Reap the Benefits of the Paperless Mortgage

2011-10-10T04:05:00-08:00

When it comes to keeping costs down and customers happy, many mortgage lenders are using new technology to make it happen, according to the seventh annual Path to Paperless Survey sponsored by Xerox Corporation (NYSE:XRX).

ACS, A Xerox Company, Acquires Symcor’s U.S. Operations

2011-10-04T02:05:00-08:00

ACS, A Xerox Company (NYSE: XRX), today announced it is expanding its capabilities in the financial services industry with the acquisition of Symcor’s U.S. operations.

ACS, A Xerox Company, Speeds Up How New Jersey Transit Riders Pay

2011-09-28T04:05:00-08:00

Building on a successful first-of-its-kind program, NJ TRANSIT riders can now simply wave or tap their credit or debit cards on twice as many bus routes, including buses traveling to different zones in the system with ACS, A Xerox Company, contactless payment system.

Xerox Expands Marketing Campaign; Twitter Sweepstakes

2011-09-21T06:00:00-08:00

One year into the launch of its global marketing campaign, Xerox Corporation (NYSE: XRX) continues to show up in the most unexpected places. Most recently – helping Virgin America deliver premier guest service and Michelin manage its finance and accounting processes.

ACS, A Xerox Company, Continues European Expansion with Acquisition of XL World

2011-09-21T02:05:00-08:00

ACS, A Xerox Company (NYSE: XRX), today announced its intent to acquire the Italian-based, multi-lingual customer care firm, XL World, further expanding its business process outsourcing capabilities across Europe.

Feature Story: Uniform Coverage Summaries Compliance

2011-08-25T11:55:00-08:00

As the deadline for Uniform Coverage Summaries compliance nears, Connie Harvey, executive vice president and group president, Healthcare Payer and Insurance, ACS, A Xerox Company, suggests health care payers partner with companies that can help them meet the compliance deadline, highlighting Medco Health Solutions as one company utilizing such a partnership.

State of Alabama Signs Contract with ACS, A Xerox Company, for Paperless Programs and Services

2011-08-23T07:00:00-08:00

ACS, A Xerox Company (NYSE: XRX), has signed a five-year, $51 million contract to administer the state’s existing card programs and provide a new system for distributing child support payments via a reloadable MasterCard debit card. The card, accepted at thousands of retailers and ATMs, will deliver funds to people faster than paper checks.

Cisco Signs on for Xerox Managed Print Services Globally

2011-08-17T06:00:00-08:00

Xerox Corporation (NYSE: XRX) will manage global print operations across more than 460 Cisco offices, making printing services easily accessible to employees working from different locations, using a variety of desktop and mobile devices.

ACS Helps Florida Move to Simple Email System

2011-08-16T07:00:00-08:00

The state of Florida is projected to save up to $15 million and streamline its communications systems with a statewide email service provided by ACS, A Xerox Company (NYSE: XRX).

Health Care Reform Readiness Survey Results Released

2011-08-11T04:05:00-08:00

The Health Care Reform Readiness Survey, released today by Buck Consultants, A Xerox Company, indicates many health care organizations anticipate patients will benefit the most from reform, while employer health plans and the hospital system itself will experience challenges.

Feature Story: How customizable health care tools will enable consumers

2011-08-09T08:45:00-08:00

Under health care reform, consumers will become the major decision makers in health care purchases. Markus Fromherz, chief innovation officer, Healthcare for ACS, A Xerox Company, discusses the impact of this future trend and suggests that the rise of customizable tools will enable consumers to make informed decisions.

ACS, A Xerox Company, Helps Virginia Take WIC Benefits Paperless

2011-08-09T04:05:00-08:00

In Virginia, electronic cards will replace paper vouchers for participants of the Special Supplemental Nutrition Program for Women, Infants and Children, also known as WIC using electronic benefits transfer (EBT) services from ACS, A Xerox Company.

ACS, A Xerox Company, Acquires Innova Consulting’s Italian Facilities

2011-08-01T02:05:00-08:00

ACS, A Xerox Company, announced it is expanding its global capabilities with the acquisition of the Italian-based call center and business process services assets of Innova Consulting.

Feature Story: Health Insurance Exchanges (HIXs) and What They Mean for Americans

2011-07-29T09:45:00-08:00

Kevin Walsh, vice president, Healthcare Eligibility and Insurance Exchange Services, ACS, A Xerox Company, explains Health Insurance Exchanges (HIXs), what they mean for Americans and details ACS, A Xerox Company’s partnership with Choice Administrators and Benefitfocus to provide a joint HIX solution for states.

ACS, A Xerox Company, Acquires ESM

2011-07-20T12:05:00-08:00

ACS, A Xerox Company (NYSE: XRX), is expanding its services in the higher-education market with the acquisition of Education Sales and Marketing, LLC (ESM), a leading contact center firm dedicated to school enrollment.

Xerox Survey Shows Impact of Electronic Health Records

2011-07-20T06:00:00-08:00

More needs to be done to assure patients that their personal medical information will be safe and secure following the nationwide switch to Electronic Health Records (EHRs), according to results of a recent online survey conducted among 2,720 U.S. adults for Xerox Corporation (NYSE: XRX) by Harris Interactive.

Feature Story: ACS and The Health Care Blog on Health Insurance Exchanges & Accountable Care Organizations

2011-07-14T11:30:00-08:00

Skype interview between Mike Sandwith VP, Market Management, Government Healthcare Solutions, ACS, A Xerox Company, and The Health Care Blog’s Matthew Holt discussing Health Insurance Exchanges and Accountable Care Organizations.

Gartner Report Positions ACS, A Xerox Company, as a Leader in Desktop Outsourcing

2011-07-13T04:05:00-08:00

ACS, A Xerox Company (NYSE: XRX), has been placed by Gartner, Inc. in the ‘Leaders’ Quadrant of the 2011 Magic Quadrant for Desktop Outsourcing Services, North America.’

Buck Consultants' Survey Reveals Growing Use of PBMs and Trends in Specialty Drugs

2011-06-17T04:05:00-08:00

A new nationwide survey shows that a majority of employers are using third-party pharmacy benefit managers (PBMs) to process and pay prescription drug claims. The survey, released today by Buck Consultants, A Xerox Company (NYSE: XRX), indicates companies are turning to PBMs because they offer better drug prices.

Feature Story: A preview of the 2011 IPI Conference & Expo

2011-05-20T07:04:00-08:00

Parking Today editor, John Van Horn, gazes into his crystal ball to share his predictions on what’s to come at the planet’s largest parking-only event taking place in Pittsburgh beginning on Sunday, May 22.

ACS, A Xerox Company, Expands My Medicare Advocate Network with Humana and WellPoint

2011-05-17T06:00:00-08:00

Affiliated Computer Services, Inc. (ACS), A Xerox Company, today announced the expansion of the My Medicare Advocate® network following the participation of national health benefits companies, Humana Inc. and WellPoint, Inc.

Buck Consultants' Survey Finds that Retaining and Recruiting Top Talent are Key Priorities for Employers

2011-05-12T04:05:00-08:00

With the employment outlook improving, employers are focusing their compensation programs on hiring and retaining top talent, according to a survey released today by Buck Consultants, A Xerox Company (NYSE: XRX).

City of Riverside, Calif. Taps Xerox to Save Money Using Managed Print Services

2011-04-19T04:00:00-08:00

The city of Riverside, Calif. and Xerox Corporation (NYSE: XRX) are working together to find new ways to save money. After partnering with Affiliated Computer Services (ACS), A Xerox Company, to advance the city’s technology, Riverside is now adding Xerox managed print services (MPS), cutting costs by nearly 20 percent and reducing the time employees spend on print-related activities.

Xerox Deploys MPS for LA Trade-Technical College

2011-04-06T04:00:00-08:00

While searching for new opportunities to save money, Los Angeles Trade-Technical College (LATTC) signed on for Xerox Corporation’s (NYSE: XRX) managed print services (MPS) to cut operational costs by $1.5 million and boost student recruitment with more efficient and environmentally-sensitive technology.

ACS, A Xerox Company, Completes Acquisition of Unamic/HCN

2011-04-05T05:10:00-08:00

Affiliated Computer Services (ACS), A Xerox Company (NYSE: XRX), today announced it has completed the acquisition of Unamic/HCN, the largest privately-owned customer care provider in the Benelux.

10 trends to watch as the healthcare industry looks to free data from transactional systems

2011-03-31T09:30:00-08:00

John Halamka, MD, CIO of Beth Israel Deaconess Medical Center and author of Life as a Healthcare CIO blog outlines 10 trends to watch as the healthcare industry looks to free data from transactional systems.

ACS, A Xerox Company, to Acquire CredenceHealth, Inc

2011-03-21T04:00:00-08:00

Affiliated Computer Services, Inc. (ACS), A Xerox Company (NYSE: XRX), today announced a definitive agreement to acquire CredenceHealth, Inc., creating a simple way for healthcare providers to use patient information to predict and prevent complications.

Florida Saves Money with ACS Debit Card Program

2011-03-10T06:00:00-08:00

The State of Florida is projected to save more than $6 million each year, reduce paper and provide added convenience and security by distributing unemployment compensation benefits on a reloadable debit card, a solution from Affiliated Computer Services, Inc. (ACS), A Xerox Company (NYSE: XRX).

ACS, A Xerox Company, Helping Maryland Drivers Get There Quicker with All-Electronic Road

2011-03-07T07:27:34-08:00

Under a contract with the Maryland Transportation Authority (MDTA), ACS designed, developed and integrated the all electronic open road tolling system for Maryland’s newest highway, allowing drivers to stay moving at posted highway speeds, rather than slow down to move through a tolling booth. Payment for tolls will be collected via drivers’ E-ZPass transponders.

HIMSS11 Recap

2011-02-25T06:40:00-08:00

This year’s edition is the first HIMSS conference since the "meaningful use" incentive program started in October (for hospitals) and January (for individual providers).

Emotional Automation Revisited

2011-02-24T04:10:00-08:00

How unhealthy is it for us to leverage the powers of technologies such as robots to ‘push Darwinian buttons’ in the context of healthcare where we already don’t have enough providers to go around and evidence is strong that the situation will get much worse. Can we spread our limited provider resources over more patient demand by using these technologies? Will we feel cared for and have better outcomes?

ACS, A Xerox Company, to Keep Los Angeles Drivers Moving with Electronic Toll Collection for New Express Lanes

2011-02-23T04:00:00-08:00

Drivers on two of the busiest highways in Los Angeles County could cut their travel times under a new electronic toll system allowing single passenger vehicles to shift into the HOV lanes. Affiliated Computer Services, Inc. (ACS), A Xerox Company (NYSE: XRX), will establish the program allowing toll rates to change based on traffic levels to help reduce highway congestion on the new ‘ExpressLanes’.

Exchange: What’s in a Word?

2011-02-22T13:10:00-08:00

The Health Information Exchange, (HIE) at HIMSS11 appears noticeably different than the HIE of HIMSS past.

Update from the HIMSS11 Chairman

2011-02-22T06:45:00-08:00

As healthcare and IT professionals, we are privileged to live at a moment in history when the work we do, the product of our shared passion, the professional discipline to which we devote so much of ourselves, is taking its place as the central catalyst of a transformation in healthcare that is in many ways, unprecedented.